What are casino workers called
What are casino workers called
To ensure a seamless and enjoyable experience for patrons, casinos employ a diverse workforce with specialized roles and responsibilities.
From the bustling casino floor to the back-of-house operations, every staff member plays a crucial part in maintaining the integrity, excitement, and safety of the gaming environment. Understanding their roles and responsibilities is essential to appreciate the intricate operations of a casino.
Front-of-House Positions:
Front-of-house staff are responsible for providing excellent customer service and creating a welcoming atmosphere.
Key positions include:
- Greeters: Welcome guests and provide information about the casino.
- Floor Supervisors: Oversee operations and resolve customer issues.
- Dealers: Manage table games, deal cards, and pay out winnings.
- Slot Attendants: Assist with slot machine issues and pay out winnings.
- Cage Cashiers: Handle financial transactions, including cashouts and credit line extensions.
- Restaurant and Bar Staff: Serve food and drinks to customers.
Back-of-House Positions:
Behind the bustling casino floor, a team of dedicated individuals work tirelessly to ensure seamless operations.
• Casino Cashier: Handling all financial transactions, from cashing chips to issuing player cards.
• Surveillance Officer: Monitoring casino activity for security threats and suspicious behavior.
• Slot Technician: Maintaining and repairing slot machines, ensuring they operate smoothly.
• Table Games Supervisor: Overseeing table game operations, resolving disputes, and providing player assistance.
• Pit Boss: Managing a specific area of the casino floor, ensuring game integrity and player satisfaction.
Support and Management Positions:
Casino Floor Supervisors : Supervise and manage casino operations, including floor staff and gaming tables.
Surveillance & Security Directors : Oversee casino surveillance and security systems, ensuring safety and preventing fraud.
Casino Host : Welcomes and assists high-end guests, building relationships and providing support.
Casino Comptroller : Manages casino accounting and financial operations, including cash handling and auditing.
Pit Boss : Responsible for overseeing specific gaming sections and resolving player disputes.
Casino General Manager : Oversees all aspects of casino operations, managing budgets, staff, and guest satisfaction.